Managing Phone Numbers

Overview

Every Infercall agent needs a phone number to receive calls. You have two options:

• Get a new number — Infercall provides you with a dedicated phone number.
• Forward your existing number — Keep your current business number and forward calls to Infercall.

Paid plans include your first phone number. Every additional number is charged separately and goes through Stripe checkout before provisioning.

Getting a New Number

1. Navigate to Phone Numbers

   Go to Dashboard → Phone Numbers.

2. Click "Add Number"

   Your first number is included on a paid plan. Additional numbers show their monthly price before checkout.

3. Select an Agent

   Choose which AI agent will answer calls to this number.

4. Choose Your Area Code

   Select a local area code for your region (US or Australia available).

5. Confirm and Provision

   Included numbers provision immediately. Additional numbers are provisioned after Stripe checkout confirms the purchase.

Managing Your Numbers

Phone Numbers Dashboard

The main phone numbers page shows all your numbers at a glance:

• Total numbers and which agent each is assigned to.
• Active vs inactive status.
• Total calls and minutes across all numbers.
• Filter by status (All, Answering, Needs attention).
• Group by agent for easy organization.

Number Detail Page

Click any number to see detailed information:

• Call statistics (total calls, duration, average call length).
• Recent calls list with quick access to details.
• Agent assignment controls.
• Call forwarding instructions specific to your number.
• Technical details (E.164 format, region, SID).

Assigning Agents to Numbers

Each phone number must be assigned to an agent. When someone calls that number, the assigned agent will answer.

To Assign or Change an Agent:

1. Click on the phone number to open its detail page.
2. Find the "Agent Assignment" section.
3. Select an agent from the dropdown.
4. Click "Assign Agent" to confirm.

To Unassign an Agent:

1. Open the phone number detail page.
2. In the Agent Assignment section, click the current agent.
3. Select "Unassign" from the options.

Call Forwarding

If you have an existing business number you want to keep, you can forward calls from it to your Infercall number. This way, customers call your familiar number and reach your AI receptionist.

• Forward All Calls — Every call goes to your AI receptionist.
• Forward When No Answer — Only unanswered calls (recommended).
• Forward When Busy — When you're on another call.

Releasing a Phone Number

1. Open the phone number's detail page.
2. Scroll to the "Danger Zone" section at the bottom.
3. Click "Release Number".
4. Confirm in the dialog that appears.

Note: You must have an agent assigned to release a number (this prevents accidental releases).

Plan Limits & Pricing

Additional local number pricing: US $5/mo, UK £5/mo, AU A$9/mo. Toll-free numbers are billed at their regional rate, and all additional numbers renew monthly until you release them.